Terms and Conditions

1. General

The lead name on the booking/order is responsible for all hired goods and their proper care.
All goods are supplied on a hire-only basis. Ownership remains with Charm Events.
The standard hire period is between 24–72 hours, depending on the service. Extensions may be possible for an additional charge.

A non-refundable deposit is required to secure your booking:
- £50 for Photo Booth bookings
- 25% of the total cost for all other services
The remaining balance must be paid at least 10 working days before the agreed delivery or collection date.
For bespoke flower orders, full payment must be made at least 6 weeks prior to the event to allow for sourcing and preparation.
Customers collecting their hire items may pay the remaining balance upon collection, unless otherwise agreed in advance.
Photo ID and proof of address matching the booking details must be emailed at the time of booking.
Bookings made within 5 days of the event must be paid in full on the same day.
Bookings made within 48 hours of the event date will incur an additional 20% late booking fee to cover urgent preparation and logistics.

If cancelled more than 10 days before the event, no further payment is required.
If cancelled within 10 days, the full remaining balance is payable.
Cancellations must be made in writing and are only valid once confirmed via email by Charm Events.
Bookings can be postponed for up to 12 months from the original date, subject to availability.

The minimum order for venue styling or delivery services is £250.
- If your order is below this amount, additional delivery charges may apply, depending on distance and availability.
Delivery/collection is available and costs are calculated based on mileage. These are to be covered by the hirer.
Our standard delivery and collection hours are between 9:00am and 6pm.
- Set-ups or collections outside these hours will incur additional charges for unsociable hours.
If we are delivering or collecting from a venue on your behalf, it is the hirer's responsibility to ensure all venue access and timings are arranged in advance. Failure to do so may incur additional delivery charges or prevent successful delivery.
Hirers may also choose self-collection and return. When doing so:
- The hirer is fully responsible for transporting the items safely.
- If using a courier, please note that items are not insured and any losses/damages remain the responsibility of the hirer.

The hirer is responsible for all hired items—not the venue or any third party.
Items must be kept in good condition and repacked in the original packaging (e.g., bags or boxes) after use.
Badly soiled items may incur an additional cleaning fee, deducted from your deposit.
No drinks are to be placed on any electrical items, e.g. NOT on top of the light up letters/numbers or in the photo booths.
Once items are put in the final place by our team, you are then responsible if they are moved or changed position if any damages to your self or items are made.

A security deposit of £30 to £50 is required to cover minor losses or damages, depending on the hire items.
If the value of damages or lost items exceeds the deposit, the hirer will be invoiced for the remaining cost, to be paid within 30 days of the event.
The deposit will be refunded within 7 working days once items are returned and checked.

If you have any queries or questions, please do not hesitate to get in touch.